Refund policy

Returns & Exchanges Policy

At Young, every product is designed and packed with care. If something isn’t right, we’re here to help—fairly and efficiently.

Eligibility for Returns / Exchanges

We accept returns or exchanges only in the following cases:

To ensure a smooth process, the issue must be reported within 24–48 hours of delivery.

Important Guidelines

To process your request, please ensure:

All requests are verified against our internal quality checks and dispatch records before approval.

Approval & Reverse Pickup

Once your request is reviewed and approved, a reverse pickup will be arranged
Items sent without prior approval will not be accepted
Products failing quality checks may be rejected for return

Non-Returnable Conditions

We will not be able to process returns if:

For orders placed using our Partial Cash on Delivery (Partial COD) payment option:

The advance amount paid at the time of placing the order is non-refundable.
If the customer cancels the order after it has been placed, the advance payment will be forfeited and will not be refunded.
If the customer refuses delivery, does not accept the shipment, or the order is returned to us due to customer-related reasons, the advance payment will be forfeited and will not be refunded.
This advance amount helps cover payment processing, packaging, shipping, and logistics costs incurred in preparing and dispatching your order.

Refund / Exchange Process

Exchanges will be processed for eligible cases, subject to stock availability
If exchange is not possible, a refund will be issued to the original payment method
Refund timelines may vary based on payment provider processing cycles

Need Help?

If you have any concerns, our team is here to assist you:

Closing Note

We aim to keep the process transparent and fair—so every experience with Young feels considered, not complicated.