Refund policy

Returns & Exchanges Policy

At Young, every product is designed and packed with care. If something isn’t right, we’re here to help—fairly and efficiently.

Eligibility for Returns / Exchanges

We accept returns or exchanges only in the following cases:

• You received a damaged product
• You received an incorrect item

To ensure a smooth process, the issue must be reported within 24–48 hours of delivery.

Important Guidelines

To process your request, please ensure:

• A clear unboxing video is recorded from start to finish
• The product is unused and in original condition
• All tags, packaging, and accessories are intact

All requests are verified against our internal quality checks and dispatch records before approval.

Approval & Reverse Pickup

• Once your request is reviewed and approved, a reverse pickup will be arranged
• Items sent without prior approval will not be accepted
• Products failing quality checks may be rejected for return

 

Non-Returnable Conditions

We will not be able to process returns if:

• The product has been used, damaged after delivery, or altered
• Original packaging or components are missing
• The claim is raised without an unboxing video

Refund / Exchange Process

• Exchanges will be processed for eligible cases, subject to stock availability
• If exchange is not possible, a refund will be issued to the original payment method
• Refund timelines may vary based on payment provider processing cycles

Need Help?

If you have any concerns, our team is here to assist you:

• Email: support@youngbags.com
• Phone/WhatsApp: 9833200654
• Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Closing Note

We aim to keep the process transparent and fair—so every experience with Young feels considered, not complicated.